Adnan Bouaouda Arafa

About Me

Passionate about International After-Sales Support | Bridging Technical Expertise and Commercial Insight

Managing international after-sales support has been an incredible learning journey. Our goal is to ensure that customers maintain the same excitement and trust they felt on the first day they chose our ever-evolving products—products that present real challenges and opportunities every single day.

Being at the intersection of technical development and manufacturing on one side, and customer-facing commercial operations across various countries on the other, has given me a unique perspective...

Professional Experience

After-Sales Manager - KOOLNOVA Smart Buildings

Oct 2021 - Present · Málaga, Spain

Technical support and customer service management
Training coordination and development
After-sales service optimization

Testing Engineer - DEKRA Testing and Certification

Aug 2019 - Oct 2021 · Málaga, Spain

Product testing and certification
Technical documentation and reporting
Travel management

Head of Technical Service Airzone France - Altra Corporation

Feb 2011 - Feb 2018 · Málaga, Spain

Technical support for international markets
On-site assistance and incident resolution
Technical training coordination
Warranty management and quality control

International After-Sales Coordinator - Airzone España

Feb 2004 - Feb 2011

International after-sales service coordination
Technical support and training

Technical Skills

Technical Support Customer Service Training After-Sales Management Quality Control Technical Documentation Project Management International Markets